SHIPPING AND RETURNS

Update: Due to Covid-19 you may expect delays in your packages. Please check our most updated shipping policy here in regards to Covid-19 related shipping delays.

DELIVERY TIMES

OUR DELIVERY TIMES ARE ESTIMATED ONLY AND ARE NOT GUARANTEED. THEY WILL ALWAYS BE ESTIMATED IN BUSINESS DAYS (THIS DOES NOT INCLUDE WEEKENDS/HOLIDAYS). ONCE THE PACKAGES ARRIVE IN THE HANDS OF OUR SHIPPING PROVIDER, ARRIVAL TIMES ARE OUT OF OUR CONTROL AND IN THE HANDS OF THE SHIPPING SERVICE THAT HAS BEEN SELECTED.

THCG & CO ARE NOT HELD RESPONSIBLE FOR:

  • MISTAKES MADE BY CANADA POST
  • WRONG ADDRESS GIVEN BY CUSTOMERS
  • DAMAGE TO ORDER BY POSTAL SERVICE
  • PO BOX ISSUES
  • STOLEN PACKAGES AFTER DELIVERY (WE DO NOT RECOMMEND THE CANADA POST “SAFE DROP” OPTION)

IF YOU HAVE A SPECIFIC QUESTION WITH RESPECT TO YOUR SHIPMENT  PLEASE CONTACT US AT INFO@SHOPTHCG.COM

CANADIAN ORDERS

THCG AND CO USE CANADA POST TO SHIP YOUR ORDER THROUGH STANDARD LETTER MAIL (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

USA ORDERS

THCG AND CO USE CANADA POST TO SHIP YOUR ORDER THROUGH SMALL PACKET USA AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

INTERNATIONAL ORDERS

THCG AND CO USE CANADA POST TO SHIP YOUR ORDER THROUGH SMALL PACKET INTERNATIONAL AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS DEPENDING ON YOUR LOCATION

CUSTOMS, DUTIES & TAXES

INTERNATIONAL ORDERS SHIPPING OUTSIDE OF CANADA & THE U.S. MAY BE SUBJECT TO ADDITIONAL CUSTOMS, DUTIES AND TAXES DETERMINED BY THE DESTINATION COUNTRY, ORDER VALUE AND CONTENTS.

ADDITIONAL CUSTOMS, DUTIES & TAXES ARE NOT INCLUDED IN PRODUCT PRICES AND/OR SHIPPING COST. CUSTOMS, DUTIES & TAXES ARE THE BUYER'S RESPONSIBILITY. TO DETERMINE THESE COSTS PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE PRIOR TO PURCHASING. THESE ADDITIONAL FEES MAY BE REQUIRED TO PAY BEFORE OR UPON DELIVERY OF YOUR ORDER

ORDER CONFIRMATION 

ITEMS ARE SHIPPED AFTER PROCESSING THREE TO FOUR BUSINESS DAYS USING CANADA POST.  IN ADDITION TO YOUR ORDER CONFIRMATION EMAIL, WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL. EXPEDITED AND TRACKING OPTIONS ARE AVAILABLE FOR SELECTION UPON CHECKOUT. 


DAMAGES

PRODUCT PURCHASED FROM OUR WEBSITE WILL REQUIRE A PHOTO IMAGE OF THE PRODUCT IN QUEST. ONCE PROVEN THIS PRODUCT HAS A FAULT YOU MAY RETURN THIS PRODUCT FOR A REPAIR IN WHICH THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING FEE.

RETURNS

UNFORTUNATELY WE ARE UNABLE TO ACCEPT RETURNS BUT IF YOU HAVE ANY PROBLEM WITH YOUR ITEMS, PLEASE CONTACT US TO OPEN UP A CONVERSATION ON HOW WE MAY ADDRESS YOUR ISSUE AND SEND AN EMAIL TO INFO@SHOPTHCG.COM OR MESSAGE US ON INSTAGRAM @THEHAIRCLIPGURL. WE ARE ALWAYS HERE TO HELP!

SCRUNCHIE EXCHANGES

WE DO NOT CURRENTLY PROCESS EXCHANGES FOR ONLINE SCRUNCHIE ORDERS AT WWW.SHOPTHCG.COM