FAQs

WHAT IS MY ORDER STATUS?

Once you place your order, you will receive an order confirmation within 20 minutes. After your order has shipped, you will receive a shipping email. Depending on the restock/launch date, your scrunchies can take 2-4 business days to be fulfilled. All packages are shipped through Canada Post. 

DOES MY ORDER HAVE TRACKING?

All standard shipping orders are untracked and are estimated to arrive between 7-14 business days (this excludes weekends and holidays). If you selected the expedited parcel, Xpresspost. or Priority shipping then your tracking number will be emailed to you along with your shipping confirmation!

CAN I CANCEL MY ORDER?

If you need to cancel your order, please contact us at Info@shopthcg.com with your complete order number. If your order has not yet been fulfilled, your order will be fully refunded! We do not accept refunds at this point if items have been shipped.

 

HOW IS MY PACKAGE SHIPPED?

THCG AND CO ships through standard letter mail with Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout! 

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days. Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Neither THCG AND CO and Canada Post are responsible for lost packages if your shipping address is entered incorrectly.

THCG AND CO is not responsible for stolen packages.

 Why is my item a different colour than what is shown on screen?

Due to different screen types, screen resolutions and brightness can vary from screen to screen, your item may look slightly different in tone from what appeared on screen.